What Our Customers Are Saying About NJPestTraining.com
Real Feedback from the Professionals Who Take Our Classes
At NJPestTraining.com, we believe the best measure of our success is the experience of the people who attend our classes.
We recently surveyed our customers about their experience with our training, our instructors, our service, and whether they plan to return.
The results speak for themselves.
98.6% Overall Customer Satisfaction
When asked to rate their overall satisfaction with NJPestTraining.com:
98.6% rated their experience 4 or 5 out of 5
Of the 71 customers surveyed:
· 66 — 92.96% — were Very Satisfied
· 4 — 5.63% — gave us the second-highest rating
· 0 selected either of the two middle ratings
· 1 — 1.41% — selected Not at All Satisfied
Average Rating: 4.89 out of 5
Nearly every respondent gave NJPestTraining.com one of the two highest satisfaction ratings available.
94.4% Were “Very Satisfied” With Their Recent Experience
We also asked:
“How satisfied are you with your recent experience with NJPestTraining.com?”
Of the 71 respondents:
· 67 — 94.37% — Very Satisfied
· 2 — 2.82% — Rated us 4 out of 5
· 1 — 1.41% — Rated us 3 out of 5
· 0 — Rated us 2 out of 5
· 1 — 1.41% — Not at All Satisfied
97.2% gave their recent experience one of the two highest possible ratings.
Even more impressive, nearly 95% of everyone surveyed selected the single highest rating available.
More Than 4 Out of 5 Plan to Return
A high satisfaction score is important.
But perhaps an even better measure is whether customers want to come back.
When we asked:
“How likely are you to attend one of our classes in the future?”
the results showed strong customer loyalty.
22.54% Have Already Scheduled Another Class
16 respondents had already registered for another NJPestTraining.com class.
57.75% Said They Will Definitely Be Back
Another 41 respondents had not yet registered but told us they will definitely return.
Put those two groups together and:
80.3%have either already booked another class or say they will definitely be back.
The remaining respondents included:
· 8.45% who are weighing their options
· 11.27% who currently do not need additional training
Those customers did not say they would not return. In many cases, they simply do not currently need additional pesticide training or recertification credits.
What Our Customers Are Saying
The numbers are encouraging.
But the comments we received tell the story even better.
“One of the best classes I have taken.”
“I wish I knew about you guys a while ago.”
“Everything was perfect.”
“The presentation was filled with information that pertains to the exams.”
“The system is easy to navigate and the classes are very informative.”
“Classes are Great! Thank You.”
“If it’s not broken…… you know the rest!”
“None, stay as you are.”
Instructors Who Make a Difference
One of the most consistent themes in our customer feedback is the quality of our instructors.
Customers repeatedly described our instructors and presentations as:
· Clear
· Thorough
· Knowledgeable
· Engaging
· Concise
· Easy to follow
· Professional
· Entertaining
One attendee described our instructor as:
“A phenomenal speaker and industry leader who makes even the most boring topics interesting.”
Another wrote:
“Mike the instructor was awesome. Clear, concise and amusing at the same time. I learned a lot!!!”
And another told us:
“Well done top notch right on point instructor took his time very thorough with explaining things.”
Our goal isn’t simply to help attendees earn required credits.
We want you to leave class having learned something useful along the way.
Training Designed for Working Professionals
Convenience and availability were also recurring themes in the survey.
One customer told us:
“We really appreciate your selection and availability of courses. Although our company has many in house training sessions, they don’t always fit our time frame.”
Another said:
“The system is easy to navigate and the classes are very informative.”
Our live online training model allows pesticide professionals to attend class without unnecessary travel while still receiving live, instructor-led training with the opportunity to participate, ask questions, and interact with the instructor.
Customer Service Before, During and After Class
The NJPestTraining.com experience isn’t limited to the hours spent in class.
We assist customers with questions about:
· Registration
· Licensing requirements
· Recertification credits
· Class selection
· Technology
· Multi-state credits
· Scheduling
· Certificates
One attendee who experienced a camera problem before class told us:
“I had a problem with my camera the night of the class, reached out to Mr. Healy, he responded immediately. Thank you for your quick response and help.”
Another simply said:
“All is fine. Everyone very helpful.”
We want the process to be as easy as possible from the moment you begin looking for a class until your training is complete.
We Asked How We Could Improve
We take customer feedback seriously, so we specifically asked attendees what we could do better.
Interestingly, relatively few respondents identified problems with the existing program.
Many simply told us:
“Perfect the way it is.”
“Nope great job.”
“No, everything was great!”
“None, stay as you are.”
Others gave us ideas for expanding what we already offer.
Suggestions included:
· More 7A classes
· Additional in-person training opportunities
· More presentation visuals
· Additional breaks during longer classes
· More practical, real-world examples
· More discussion of specific pest management situations
· Additional credit and course-hour information on certificates for professionals seeking credit toward other licenses
Several of these aren’t really requests to change our program.
They’re requests for more opportunities to train with us.
The Numbers Tell a Consistent Story
98.6%
rated their overall satisfaction in the top two categories.
94.4%
were Very Satisfied with their recent NJPestTraining.com experience.
80.3%
have either already scheduled another class or say they will definitely return.
And behind those numbers are customers describing our classes as:
Informative. Thorough. Convenient. Professional. Engaging. Top-Notch.
Why Professionals Continue to Choose NJPestTraining.com
Our survey results show that customers value the combination of:
Live Instructor-Led Training
Learn from experienced professionals and have the opportunity to ask questions during class.
Relevant Course Material
Training designed to help professionals prepare for exams, maintain their licenses, and become better informed applicators.
Convenient Scheduling
A growing selection of classes and dates designed around the schedules of working professionals.
Online Accessibility
Attend live training without losing additional time traveling to and from a classroom.
Responsive Customer Service
Have a question about credits, licensing, registration, or choosing the right class? We’re here to help.
More Opportunities to Earn Credits
Many of our courses provide credits in multiple pesticide categories—and in multiple states at the same time.
Don’t Just Take Our Word for It
More than 9 out of 10 customers surveyed selected the highest satisfaction rating, and more than 4 out of 5 have already booked another class or say they definitely plan to return.
Perhaps one customer said it best:
“I wish I knew about you guys a while ago.”
See What NJPestTraining.com Can Do for You
Whether you need exam preparation, NJDEP recertification credits, multi-state continuing education credits, or training for your employees, we’re here to help you find the most efficient path toward your goals.